Frequently Asked Questions

Do you offer Gift Wrapping & Packaging?

Gift wrapping and packaging is not an additional option via Ambicide Designs as all of our packages come packed with love in our standard packaging that is sure to delight all.

Wholesale availability?

A selection of our products will soon be available for wholesale purchase via Faire. If you are interested in bulk ordering for an event or special occasion, please contact us! Bulk orders MUST be placed with the shop owner in a custom order (Anytime you are ordering more than 25 of the same item). Bulk orders must be given with advanced notice of at least four weeks BEFORE the date needed (3 weeks for production, one week for shipping).

Do you take custom orders?

Custom and personalized orders are taken on a case-by-case basis. Factors are dependent on current workload and physical capability to honor the request. Custom orders will incur a $5 additional fee and include ONE revision/re-pour. Please message us for more information!

What about Lost, Stolen, or Damaged Packages?

Once a package is shipped via USPS, I am no longer responsible for the package. Any package that is lost, stolen, or damaged through the mail system is a circumstance beyond my control and therefore will not be replaced. (Case by case basis exceptions for damaged packages ONLY, insured packages are exempt from this and will be handled via the USPS claim system)

I ship from a smaller local post office - please allow up to 7 business days before shooting me a message for the initial scan to be created once you receive your tracking number. I'm happy to help track it down past this timeframe :)

License plate frame disclaimer

Epoxy is essentially plastic when cured, with this there are limitations and the product should not be considered invulnerable. Please use caution when purchasing if you have experienced issues with plastic car accessories on the outside of your car in the past.

Some colors may fade quickly in extreme direct sunlight. Please take caution if you live in an area where your car or the frame may be exposed to intense amounts of sunlight. Ambicide Designs is not responsible for replacing faded frames because of the multitude of variables that go into the fading of anything meant for outdoor use. Ambicide Designs does not hold a guarantee on the life of this product due to the multitude of variables the frames may experience outside.

Can I request a sooner time frame than your current processing time? Do you offer rush orders?

Any request for a delivery date of an order that is before or during my shop's current processing time will be considered a rush order and a $10.00 fee will be incurred. This rush fee is not a guarantee and *must be discussed with the shop owner ahead of purchase to ensure the capabilities to meet tight deadlines*. Failure to discuss with the shop owner ahead of purchase for rush requests will result in an additional $10.00 fee being charged ($20.00 total) or order being cancelled. This is to keep our orders flowing and ensure fairness to not only the creator of the items but also our customers!