ORDER PROCESSING: Please allow 1-2 weeks from your order date for us to handcraft and package your order. Expect an email within the 1-2 week timeframe to let you know your order is on the way!

STORE PICKUP - 5761 Godfrey Rd, Godfrey, IL 62035 - Orders will be brought to the Ruby Wren for collection one day a week, typically on Fridays or Saturdays. An email will be sent when your order is ready for pickup. Please bring this with you to show at the counter.

SHIPPING: Orders are generally shipped within 1-2 weeks by USPS. We offer two rates depending on weight.

USPS Ground Advantage: 0-5lb - 8.99 USD

USPS Priority Mail: 1-10lb - $14.99 USD

Orders over $35.00 USD (before tax) are shipped free via UPS or USPS - whichever is more economical.

We do not ship outside of the United States from this website at this time.

Any overages of shipping will be refunded!

LOST, STOLEN, OR DAMAGED PACKAGES: Once a package is shipped via USPS, I am no longer responsible for the package. Any package that is lost, stolen, or damaged through the mail system is a circumstance beyond my control. All USPS Ground Advantage + Priority Mail options are insured up to $100. Any claims will be handled via the USPS claim system.

SHIPPING NOTICE: I ship from a smaller local post office - please allow up to 7 business days before shooting me a message for the initial scan to be created once you receive your tracking number. I'm happy to help track it down past this timeframe :)

If you have any further questions, please don't hesitate to contact us at customersupport@ambicidedesigns.com.